Why live-audits makes sense?

GRC and Process

Live audits are conducted when the process owner or an operator performs his jobs while the auditor observes and asks process and work related questions while the live job/activity is performed. This happens practically at the process owner’s work place and work environment.

Process and procedure documents can be requested well before in advance before the live audit is conducted.

How should we conduct a live audit?

1. Observe how process owner perform his job, stop him/her and ask “Why” is the particular activity is performed.

2. Secondly ask “why” is the activity performed in a particular sequence. Match the activities and sequence in the process documents. If it matches then not only it helps you to gauge that training is provided to process owner or job owner but also implies they follow the process.

It is always advisable to question at least two process/job owner to determine uniformity in…

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When to Use Cross-functional Process Maps (or Swim Lanes)

Power of BPI

Have you ever wondered when to use a cross-functional process map? Or, wondered what one is?

These maps consist of cross-functional bands, or rows/columns, used to show the functions or departments involved in a business process. The cross-functional bands can represent as many functions as required. Cross-functional process maps can have two types of bands: the more common horizontal band (or row) or the vertical band (or column). When using this style, include a new functional band for each department or function involved in the process, label each band with the function’s name, and place activities in the appropriate bands depending on the function or area responsible for the activity.

You may hear this type of process map called a swim lane because of the similarity with Olympic-style swimming pools that consist of eight lanes each 8.2 feet wide. Using a cross-functional process map makes it easy to see when…

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